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Terms of Service

Last updated: 2026-05-07

These terms govern your use of Sitebarn, a website-design service operated by Rightway LLC, a Wyoming company. Plain language; no surprises.

If you got here from a website Sitebarn built for a local business — a locksmith, plumber, HVAC company, etc. — and you’re trying to figure out what happens to information you submit through that site’s contact form, see the Privacy Policy. The terms below cover Sitebarn customers — the businesses paying for the service.

The service

Sitebarn drafts a website for your business based on your public business information, sends you a link, and — if you choose to activate — operates the site on your behalf. Current pricing — a one-time activation fee plus a recurring monthly or annual fee — is shown at signup.

Activation

By paying the activation fee, you authorize us to:

  1. Point the site to a domain you own (or one we register on your behalf).
  2. Wire up the contact form to deliver leads to the email address and phone number you provide.
  3. Use your business information on the site.
  4. Send SMS notifications of leads to the phone number you provide, from our SMS infrastructure registered under Rightway LLC’s A2P 10DLC brand.

Recurring billing and renewal

Charges renew automatically on the cadence you chose at signup (monthly or annual). Annual renewals receive a notice 7–14 days in advance. By paying, you authorize us to retry failed payments and to charge the card on file for the disclosed amount until you cancel. You can update payment method, change cadence, or cancel through the Stripe Customer Portal link in your billing receipts at any time.

Cancellation

You can cancel any time, for any reason. Use the link in your billing receipts, or send a request through our contact form. After cancellation, your site goes offline by the end of the current billing period. Activation fees are not refunded after the site has been activated. Recurring charges are non-refundable for the current period; you won’t be charged again after cancellation.

Suspension on nonpayment

If a payment fails or an invoice goes past due, the following ladder applies:

  • Days 0–14. Your site stays live and lead capture keeps working. We retry the payment method on file and send reminders.
  • Day 15 — Billing Hold. The site stays live and lead capture keeps working. We pause non-emergency support, edits, SEO work, reporting, and new development. You’ll get a final 72-hour suspension warning.
  • Day 30 — Suspension. If still unpaid after final notice, we replace the public site with a neutral “temporarily unavailable” page.
  • Day 60 — Closure. We may terminate the account. Backups and account data are retained for 30 days after termination for restoration or export, then may be permanently deleted, subject to the Privacy Policy and any legal hold.

Reactivation after Day 30 requires payment of all past-due amounts, the current period in advance, and a $49 reactivation fee. After Day 60 closure, reactivation is treated as a new onboarding (full $297 activation fee), with no guarantee of the same site state unless backups are still available.

Good-faith disputes

If you dispute an invoice in good faith, notify us in writing within 7 days of the invoice date and pay all undisputed amounts on time. We won’t suspend service for the disputed portion while we investigate together, but we may suspend for any unpaid undisputed amounts.

Immediate suspension

We may suspend service immediately, without the grace period above, for malware, phishing, spam, illegal content, threats to infrastructure, chargeback or fraud, abuse complaints, court order or legal process, or excessive resource usage threatening other customers.

Customer obligations

While on the service, you agree to:

  • Provide accurate business information, including any license number, bonded/insured status, or service-area information shown on the site.
  • Keep your Google Business Profile information current — we publish hours, address, and phone from your public listing, and stale info there propagates to the site.

SMS — what we send and on whose behalf

When a site visitor submits a lead, we deliver it to you by SMS and email through our central notifier service. SMS is sent from Rightway LLC’s A2P 10DLC brand registration, not yours. STOP and HELP keywords are honored across every Sitebarn-operated site — a visitor who replies STOP on one site will not receive SMS from any other site we operate. You cannot demand sender-identity changes (a different sending number, your own brand on the message) without separately registering your own A2P 10DLC brand with the carriers and reimbursing setup costs.

What we keep, what you keep

  • Your content. Photos you provided, reviews from your Google profile, your business information — yours. If you cancel and want a copy of the content for your own use, ask and we’ll work it out.
  • Your leads. Lead-form submissions made on your site are yours; we’ll provide an export on request.
  • The template. The underlying design system and code that powers the site is ours. You don’t get a copy of it after cancellation.
  • Your domain. If you bought your own domain, it’s yours. If we registered one on your behalf, we’ll transfer it to you on request and provide auth codes when appropriate.

Refunds

Activation fees are non-refundable once the site is live. Recurring charges are non-refundable for the current period; you won’t be charged again after cancellation.

What we promise

  • The site we build is real and functional, not a screenshot.
  • The price is the price; we don’t add fees.
  • We don’t share your information except as required to operate the service.
  • We don’t take payment unless you explicitly authorize it.

Liability

The service is provided “as is.” We’re a small shop; we’ll fix things when they break and answer your email, but we can’t be held liable for indirect, incidental, or consequential damages, lost revenue, or things outside our control (DNS outages, third-party APIs, SMS carrier filtering, etc.). Our total liability for any claim arising from the service is capped at the equivalent of one month of recurring fees.

Changes

If we change these terms materially, we’ll update the date above. The current version is what governs.

Disputes

If something goes wrong, send us a note through the contact form first. Almost everything resolves there. If it doesn’t, disputes are governed by Wyoming law.